At Rolla, we support responsible gaming and are here to help if you’d like to return.
Types of Account Closures:
Rolla has different types of account closures with specific reactivation policies. Please review the information below to understand our procedures based on your specific situation.
How to Reactivate Your Account: If your account was closed, self-excluded, or placed on a cooldown and you'd like to reactivate it, please contact our Customer Support team via chat with your request. Note that reactivation possibilities depend on the type of closure, as explained below.
Permanent Self-Exclusion: Accounts that have been permanently self-excluded cannot be reopened. This measure is irreversible.
Temporary Self-Exclusion: Accounts with temporary self-exclusion can only be reopened after the exclusion period (minimum six months) has elapsed.
Voluntary Account Deletion: If you requested deletion but want to return, your account can be unlocked upon verification.
Verification-Requiring Accounts: These can be reopened once all required documents are successfully approved.
In your message, please tell us:
Why you originally closed or excluded your account
Why you’re asking to reopen it
If you feel ready to play for entertainment in a responsible way
By requesting to reopen your account, you acknowledge that once reactivated, purchases made after reopening are non-refundable under applicable laws.