You’re seeing this error because only one account per player is allowed on Rolla— including inactive accounts.
Creating or using multiple accounts is a violation of our Terms and may result in account closure and loss of funds or winnings.
Why This Happens:
You may have previously created an account (even if you don’t use it anymore)
Our system detects multiple accounts linked to the same user or details
This triggers a restriction during actions like purchases
What to Do Next:
Try logging in using your original account
If you can’t access it, contact Customer Support using your registered email
Request closure of any duplicate accounts to avoid further issues
Step-by-Step Resolution:
Log in using the email associated with your original account
Contact support if you believe duplicate accounts exist
Ensure any extra accounts are closed
Do not create additional accounts in the future
Troubleshooting Tips:
Clear your browser cache and cookies
Try a different browser or device
Make sure your internet connection is stable