At Rolla, we take responsible gaming seriously and offer several options for account timeout and closure.
đč How to Close Your Account:
Visit the Responsible Social Gaming page.
Choose your preferred account closure option from Temporary Timeout, Account Deactivation, Permanent Account Closure, Self-Exclusion or Account Deletion.
For certain options, such as Permanent Closure, submit a written request specifying your intent along with any required details outlined in the Responsible Social Gaming policy.
Follow the steps to ensure your request is processed according to the policy timelines.
đ Options Available: Different options also have unique reversal and processing policies, so review the guidelines on the Responsible Social Gaming page carefully before proceeding.
Temporary Timeout â A temporary restriction allows you to take a break from using your account for a specified duration. Options and instructions to select a timeout period are detailed on the Responsible Social Gaming page.
Account Deactivation â Temporarily disable your account with the flexibility to cancel the restriction anytime by submitting a written request as outlined in Rolla's policy.
Permanent Account Closure â A permanent account restriction disables your account indefinitely and cannot be reversed. To request this option, you must submit a written request specifying "Permanent Restriction."
Self-Exclusion - Self-exclusion is the option to request a longer and more comprehensive restriction. The minimum length for self-exclusion is 6 months, however longer periods can be applied based on your own request.
đ Summary: To close your account, visit our Responsible Social Gaming page and select your preferred option.
Frequently Asked Questions
Can I cancel a Deactivation Restriction? Yes, deactivations are flexible and can be canceled anytime by submitting a written request that complies with the Responsible Social Gaming policy. Can I change my requested closure type later? For permanent closures, reactivation is not possible. For other closure types, timelines and flexibility depend on the option chosen. Review the Responsible Social Gaming page for precise details. Account changes will take effect as per the timelines specified in Rolla's Responsible Social Gaming policy, so plan accordingly when submitting your request.