To keep your account secure and make sure purchases and redemptions run smoothly, verification on Rolla happens in two stages — Level 1 before your first purchase, and Level 2 before your first redemption.
Before you start: complete your profile
Before you can begin Level 1 verification, make sure your profile is filled out — that means adding your street address, city, and zip code.
Level 1 — Before your first purchase
Once your profile is complete, you'll need to pass Level 1 verification before making your first purchase. Just click the Purchase button and you'll be guided through the whole thing.
Level 1 includes two steps:
1. Liveness check (selfie verification)
A quick selfie that confirms you're physically present and match the identity on your account.
Tips for a successful check:
Make sure your face is clearly visible
Use good lighting
Follow the on-screen instructions carefully
Avoid hats, sunglasses, or anything covering your face
2. Upload your photo ID
Accepted IDs:
Driver's license
National ID document
Passport
Residence permit
Requirements:
Show both the front and back of the ID (not needed if you're using a passport)
All four corners must be visible
Your full name and date of birth must be clearly readable
Level 2 — Before your first redemption
Before your first redemption, you'll need to complete Level 2, which is just one step: proof of address. Click the Redeem button and you'll be guided through it.
Your proof of address must be issued within the last 3 months, and the name and address on it must match what's on your Rolla account.
Accepted documents:
Utility bills — water, gas, electricity, or home internet
Bank or credit card statements — for a debit, credit, or savings account
Government-issued letters or documents — official correspondence from government agencies
ID documents — a government-issued ID that shows your current address
Not accepted:
Screenshots or edited documents
Mobile phone bills
Medical bills or documents
Receipts or insurance statements
Tax forms
Lease or rental agreements
Payslips
Social security documents
P.O. Box addresses
Vehicle registrations
Make sure the document is clear and easy to read before you upload it — blurry or partial scans are the most common reason verification gets delayed.
Heads up: Rolla may request additional verification documents in some cases.